Job Details

**Floorcare Customer Service Specialist Cave City**

**Location:**

Cave City, Arkansas **Job ID**

2201475 **Our Team is Kind of a Big Deal!**

UniFirst is seeking a reliable and hardworking Floorcare Customer Service Specialist to join our UniFirst Family. As a Team Partner in the Customer Service Department, you will be successfully performing all stages of product order processing and providing excellent customer service. At UniFirst we have a 5-day work week! We have an immediate opening and provide on the job training.

**Pay & Benefits:**

On the jobtraining & great hourly pay + 401K with Company Match, Profit Sharing, Health Insurance, Employee Assistance Program, Life Insurance, Paid Time Off, Direct Payroll Deposit, Tuition Reimbursement, 30% Employee Discount, Employee Referral Bonuses.

**Training**: Our Team Partners receive ongoing cross-training, exposing them to different department areas. Cross training enhances performance and assists with career potential and advancement.

**Work Life Balance**: We offer a 40-hour work week.

**Career Growth**: Some companies like to promote from within, we love to!

**Culture:** Our family culture is what makes UniFirst an organization that stands out from the rest.

**Diversity:** At UniFirst, you'll find an environment packed with different cultures, personalities, and backgrounds. We believe our diversity makes us who we are, and we strive every day to build a culture where everyone feels welcome.

**What youll be doing:**

* Answer phone calls and emails from customers regarding tracking or orders updates and product inquiries. May include fielding calls from vendors and prospective employees.

* Process export results (Downloads) from Floorcare Order Entry on UniFirsts UNet involves checking quantities, splitting out towel orders for satellite warehouse, and combining multiple orders for the same location when applicable.

* Create Bills of Lading and related documents for all outgoing shipments (i.e., LTL, TL, Parcel, Domestic, International, etc.)

* Communicate changes or order corrections to the Shipping Department

* Invoice all shipped floorcare orders and logo mat orders as a joint effort with Customer Service Representatives (CSRs).

* Create/Receive Mat and Carpet Work Orders

* Facilitate returns/incoming orders; create paperwork and email correspondence with the shipper and gather all information needed to hand off to Global Logistics for final arrangements.

* Research lost or damaged shipments

* Run sales order reports to confirm that products ship in a timely manner

* Copy and stamp weekly vouchers to be filed in vendor files

* Create POs for drop ships as determined by inventory

* Provide parcel preparation, includes creating labels, packaging, and completing any international documents for outgoing shipments.

* Organize and maintain files for outbound shipments, pending orders, and vendor files in accordance with Sarbanes-Oxley.

* Assist with PO creations and data entry as needed.

* Assist with employee inquiries, such as printing pay stubs or signing up for Benefits.

* Accommodate walk-ins who are seeking employment by helping them complete an online application.

* Assist new hires with pre-screen forms and next steps.

* Provide clerical support such as filing, photocopying, faxing, etc.

* Maintain compliance on OJT and online training as required by Corporate.

* Perform other duties as requested, directed or assigned by leadership.

**Qualifications**

**What were looking for**:

* High school diploma or GED equivalent is required.

* Must be at least 18 years of age or older.

* Two years of relative experience is preferred.

* Excellent customer service skills.

* Strong organization and time management skills.

* Familiarity to Microsoft Office, includes Word, Excel, Outlook, etc.

* Lead with professionalism and be a true team player.

* Ability to understand data and work with numbers.

* Ability to lift up to 20 lbs.

**About UniFirst**

The fabric of UniFirst is woven from its very unique family culture where our Team Partners enjoy a small company feel while taking advantage of the resources and stability that come with being a 2 billion-dollar organization.

UniFirst is an international leader in the $18 billion-dollar garment services industry. We currently employ over 14,000 team partners who serve 300,000 business customer locations throughout the U.S., Canada, and Europe. We were included in the top 10 of Selling Power magazines Best Companies to Sell For list and recognized on Forbes magazines Platinum 400 Best Big Companies list. As an 80-year old company focused on annual growth, theres never been a better time to join our team.

**UniFirst is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, color, gender, national origin, ancestry, religion, physical or mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws**

UniFirst is an equal employment/affirmative action employer. If you need accommodation for any part of the application process because of a medical condition or disability, please send an e-mail to ...@unifirst.com or call (978) ###-#### to let us know the nature of your request.

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* Service, Cave City, Arkansas, United States

* Customer Service, Cave City, Arkansas, United States